We are dedicated to providing exceptional service whilst striving to lower our carbon emissions and promote sustainability. Here’s what you need to know.

Next Day Delivery

Our national next day delivery service applies to all products in our core ranges. These products are marked  ‘Available Next Day’ on the website. Orders must be placed before 12 noon to qualify for Next Day delivery.

Once non-stock items have arrived (or branding is complete) we will dispatch these on our Next Day delivery service.

Local Delivery

• Standard Orders: Delivery will be made on the first working day our van is scheduled to deliver in your area.
• Express Delivery: Next Day delivery is available upon request for orders placed before 12 noon.
If you have any questions or would like to request Next Day delivery, please don’t hesitate to contact our customer service team.

Free Delivery

Orders £150 and over (ex VAT) are eligible for free delivery to a UK Mainland address. Deliveries outside Mainland UK are subject to an additional carriage charge. Some bulky or heavy products are exempt from free carriage. These products incur a carriage weight surcharge which is automatically added at checkout. Please see link to FAQ page for shipping charges for orders under £150 and outside Mainland UK.

Our returns policy can be found in the document centre.

In 2019, we set the goal coming up with a market leading service promise. This service package would go further in terms of Customer service to both what we had done and that of our competitors. Everything is built to give you, our customers, the very best service available. As Concept Products changes and grows as a business these promises are to help us offer the best service we can provide and do everything we can to help you, no matter your query.

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