FAQ

Q: Do you charge delivery?

A: We charge a flat rate for delivery based on your shipping address. We do not charge for shipping on orders over £100 excluding VAT to Mainland UK. All of our orders are dispatched using either a next day delivery courier service or our own in-house delivery vans.

Area

Price

Mainland UK (ex.VAT) £7.08
Isle of Wight
Includes post codes starting with PO30 to PO40
£17.50
Scottish Highlands
Includes post codes starting with AB, DD, FK, HS, IV, KW, PA and PH
£16.67*
Northern Ireland
Includes post codes starting with BT
£25.00*

* Please note that our next day shipping services to the Scottish Highlands and Northern Ireland is not a guaranteed service.


Q: What payment options do you have?

A: We accept payments by PayPal and all major credit and debit cards including Mastercard, VISA, Visa Electron and American Express. Alternatively you can open a trade account with us to have the option of adding your order to your account.


Q: Are there any benefits to having a trade account?

A: Yes there are many:-

  • 30 day end of month credit terms as standard.
  • Online list of favourites to easily find your regular products.
  • Negotiated pricing.
  • Quoted prices uploaded straight to your list of favourite products.
  • Online order tracking.
  • Buy your branded clothing easily on your online account.
  • Dedicated account handler and manager to negotiate pricing, assist with product selection etc.

Q: How do I apply for a trade account?

A: Simple! Visit our Document Centre where you can download the Trade Account Application Form. Fill it in, scan it and then send to accounts@conceptproductsltd.co.uk. We will then contact you with your account number and online account credentials.


Q: How long does an order take for branded clothing?

A: We aim to deliver all branded clothing in a maximum of 10 days from you approving your artwork. Once you have supplied your artwork we will create a digital sample for you to see. You then check it off and notify us at sales@conceptprodcutsltd.co.uk that you are ready to proceed.


Q: What is the best way to supply my artwork?

A: When supplying your artwork for our design department we ask that you consider the follow requirements which will help us to supply you with the best possible reproduction of your image.

Ideally we would like all artwork to be provided in Vector Art format where possible. We realise this is not always possible so we can receive most different formats.

Preferred formats are:

  • CorelDraw (.CDR)
  • Adobe Illustrator (.AI)
  • Encapsulated Post Script (.EPS)
  • Portable Document Format (.PDF)

Additional formats are:

  • Adobe Photoshop (.PSD)
  • Portable Network Graphic (.PNG)
  • JPEG Image File (.JPG/.JPEG)

These file formats are generally “flat” images or photos with no editable elements such as fonts, objects and layers. These files MUST be as high resolution as possible (300dpi at actual size is the industry standard) to ensure a crisp clear print.

We often need to convert these format files to vector art which can be a very time consuming activity possibly causing a delay in the design process.

There is a Logo Format Requirements document also available in our Document Centre you can download.

If you have any additional questions feel free to contact our design team direct on design@conceptproductsltd.co.uk.


Q: If I supply my own goods can you add the logos for me?

A: Yes we can! However you will need to sign a disclaimer, a copy of which can be found in our Document Centre. Simple contact the sales team on 01458 274020 or sales@conceptproductsltd.co.uk.


Q: What does it cost me to brand clothing?

A: Whilst we quote every job for our account customers you can find a Logo Application Price List in the Document Centre. If you have any other questions just contact the sales team.


Q: IS THERE A MINIMUM ORDER REQUIREMENT FOR BRANDED CLOTHING?

A: There is a minimum order requirement of 6 garments for embroidery. In the case that you do not require 6 garments to be logo’d we are happy to find an alternative solution. This can either be changing the order to Heat Seal, paying an additional charge of £2.00 per head for orders under 6 garments or, if you have a trade account, we are happy to hold your order and await a secondary order to meet the requirements.


Q: How will my goods be delivered?

A: We operate are own delivery vans across the South West of the UK, all driven by one of our members of staff. Any deliveries further afield go on our carrier partner FEDex. We can track your delivery for you or supply you with a delivery reference to track via the FEDex website. If you would like to know the whereabouts of your order please contact sales@conceptproductsltd.co.uk or call 01458 274020.


Q: How long will normal consumable goods take to be delivered?

A: For goods that are not in stock we aim to deliver in no longer than 3 days. However if the items are in stock we will aim to send the goods next day via FEDex.


Q: How will I know if you are out of stock?

A: Don’t worry, we will contact you by email or phone! Each and every order is checked by one of our Sales Admin team. If an item is out of stock we normally have an alternative, or we can advise you on the lead time of the original product.


Q: What is your return policy?

A: There is a copy of our Return and Sample Policy available on this site in the Document Centre.


Q: Can I see samples before I buy?

A: There is a copy of our Return and Sample Policy available in the Document Centre. However, this is a benefit of being a trade customer. One of our friendly and experienced Account Managers can visit you, or we can arrange internally to send you some which can be used a part of your order.


Q: Are all your products fully accredited to the proper standards?

A: Absolutely yes! All our PPE products are EC type tested and certified to the relevant standards. We can provide necessary certification for any product. If you require them please contact sales@conceptproductsltd.co.uk.


Q: Are you accredited to any quality management standards?

A: Yes we are ISO 9001:2008 accredited. A copy of our certificate is available in the Document Centre.


Q: Do you have an environmental policy?

A: Again yes we have our own policy, again this can be viewed in the Document Centre.


Q: What if I can’t find what I am looking for?

A: Just contact us! We have an enormous range of products, and a large supply to British and foreign manufacturers and importers. You can email sales@conceptproductsltd.co.uk, or call us on 01458 274020.

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