We charge a flat rate for delivery based on your address. We do not charge shipping on orders over £150 ex. VAT to Mainland UK. All orders are dispatched using either a next day service or locally to Somerset via our own delivery vans.

Next day delivery applies to all products within our core range. Those products are marked ‘Available Next Day’ on our website.

Orders must be placed before noon to qualify for next day delivery.

* Please note; next day services to the Highlands and Scottish Offshore Islands are not guaranteed.

Some products incur a surcharge due to their bulk or weight. These products will automatically have the additional carriage added at the checkout.

A: The 1-hour promise is a promise to all customers that enquiries will be responded to within an hour of communication. All enquiries will be given a deadline for completion. If we cannot achieve this the customer will be notified prior to that deadline. Read more on the Concept Promises page.

There is a minimum order requirement of 4 garments for embroidery. In the case that you do not require 4 garments to be embroidered we are happy to find an alternative solution. You can change the order to Heat Seal, or pay an additional charge equal to your usual embroidery fee per head, or, if you have a trade account, we are happy to hold your order and await a second order to meet the requirements.

For example,

If you order 1 garment to for embroidery,  we charge 3 x empty head charges.

If you order 2 garments for embroidery, we charge 2 x empty head charges.

If you order 3 garments for embroidery, we charge 1 x empty head charge.

If you order 4 or more garments for embroidery, there is no empty head charge.

The empty head charge will reflect the implied cost of branding garments on your order.

A: We accept payments by PayPal and all major credit and debit cards including Mastercard, VISA, Visa Electron and American Express. Alternatively, you can open a trade account with us to have the option of adding your order to your account.

A: Yes there are many benefits including: –

• 30-day end of month credit terms as standard.
• Negotiated pricing.
• Buy your branded clothing easily on your online account.
• Online list of favourites to easily find your regular products.
• Quoted prices uploaded straight to your list of favourite products.
• Dedicated account handler and manager to negotiate pricing, assist with product selection etc.

A: Simple! Visit our Document Centre where you can download the Trade Account Application Form. Fill it in, scan it and send it over to accounts@conceptproductsltd.co.uk. We will contact you with an account number and online account credentials (if requested).

A: We operate our own delivery vans across South West UK, driven by our staff. Any deliveries further afield go on FEDex. We can track your delivery for you or supply you with a reference to track via the FEDex website. If you wish to know the whereabouts of your order please contact sales@conceptproductsltd.co.uk or call 01458 274020.

A: Orders placed before noon for stock items will be delivered next day. For non-stock items we despatch as soon as possible once they come in to our warehouse. The team will be in contact regarding any delayed lead times, but for items in stock at our suppliers we generally advise an extra couple of days.

A: Outside of our core ‘Available Next Day’ products, we do not stock the products in our warehouse, therefore they are ordered in when you order. This usually takes a few days but don’t worry, we will keep you updated by email! You will receive an order acknowledgement, if there are unallocated item which means they are unavailable. If there is an extended lead time you will be contacted by the team to discuss the order.

A: Our Return and Sample Policy is available in the Document Centre here.

A: Our Return and Sample Policy is available here in the Document Centre. However, this is a benefit of being a trade customer. One of our friendly, experienced Account Managers can visit you, or we can arrange internally to send you some which can be used as part of your order.

A: Absolutely yes! All PPE products are EC tested and certified to the relevant standards. We are also a member of the BSIF. We can provide certification for any product. If you require them please contact sales@conceptproductsltd.co.uk.

A: Yes, we are ISO 9001:2015 accredited. A copy of our certificate is available here in the Document Centre.

A: Yes, we take our environmental impact very seriously. We work hard to be the most sustainable carbon responsible supplier possible and have our own environmental policy, which can be viewed here in the Document Centre.

A: Please do get in touch! We have an enormous range of products, and access to a host of British and foreign manufacturers and importers. E-mail sales@conceptproductsltd.co.uk, or call us today on 01458 274020.

A: Your special prices can be found by clicking ‘my account’ at the top right of your screen and selecting Special Prices, if there are products missing or any items you would like adding contact our sales team today!